Frequently asked questions

Clear answers before the work begins.

Helpful information about planning, installation, compatibility, warranties, support and project coverage.

Start informed

Every successful project begins with the right questions.

These answers provide general guidance. Final requirements are confirmed after reviewing the property, project scope and selected equipment.

01

Planning & quotations

Do you charge for a site assessment?

Assessment requirements depend on the project scope and location. We confirm any assessment fee before scheduling the visit.

What information helps you prepare a recommendation?

Property type, location, drawings, photographs, desired outcomes, preferred timeline and any existing equipment are useful starting points.

Can you work with an architect, builder or electrical contractor?

Yes. Early coordination helps align power, data, lighting, security, cabinetry and equipment positions before finishes are completed.

02

Installation & compatibility

Can you upgrade an existing property?

Yes. We inspect the current wiring, network and installed devices before proposing a retrofit or phased upgrade.

Will my existing devices work with a new system?

Possibly. Compatibility depends on model, protocol, condition and available integration methods. We verify this before committing to a design.

How long does installation take?

Timelines vary with project size, construction readiness, equipment availability and coordination requirements. Your quotation will state the expected delivery stages.

03

Payment, warranty & support

Do you provide product and installation warranties?

Applicable product warranties and workmanship coverage are stated in the project quotation and handover information.

What happens after installation?

We test the system, guide the users, provide relevant documentation and establish the route for maintenance or future upgrades.

Can I purchase products without installation?

Selected products may be supplied separately, but compatibility and warranty conditions are confirmed before an order is accepted.

04

Coverage & project types

Where does Fortify work?

We are based in Lagos and assess projects across Nigeria. Travel and logistics requirements are confirmed for each location.

Do you handle commercial projects?

Yes. We work across offices, hospitality, retail, developments and institutional environments as well as private homes.

Can a system be expanded later?

Where practical, we plan spare capacity and compatible infrastructure for future additions. Expansion still depends on the original platform and site conditions.

Still have a question?

Speak with the Fortify team.

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+2347065660501 · info@fortifyautomation.com

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